Sectors

Regulated and operationally complex environments

We do not cover every sector, and those we do cover share something: a wrong decision has consequences for people, a regulator is watching, and operations cannot be stopped to fix the system. In that context governance stops being paperwork and becomes the condition for scaling.

Sectors with a track record

For each engagement the firm brings together specialists from the sector. The framework's catalogue additionally activates the matching sector module, and the cross-cutting chapters cover what no module names.

Public sectorData spread across areas, legacy systems and accountability to oversight bodies.
HealthSensitive personal data in clinical processes, with direct consequences for people.
Financial servicesCredit, fraud and collections decisions under sector regulators' supervision.
Justice and the legal systemAssisted decisions where due process and human review are not optional.
Education and trainingAssessment and personalisation over academic records, often of minors.
Employment and human resourcesScreening and evaluation of people, with direct effect on labour rights.
Industry and manufacturingQuality, maintenance and operational safety over plant and supplier data.
Transport and infrastructureContinuous operation with high exposure to the user experience.
Energy and utilitiesCritical infrastructure with continuity and regulatory reporting obligations.
Water and sanitationProviders with uneven capabilities and a need for territorial integration.
Commerce and retailPricing, demand and personalisation over customer and behavioural data.
Media and communicationsContent generation and curation, with traceability of origin and authorship.
Security and border controlIdentification and control with direct impact on fundamental rights.

The AGORA framework

Four, in depth

For these four we publish the full detail: the challenges the sector brings, why governance matters there, the capabilities we apply and where the experience for each comes from.

Public sector

Why governance matters here

An administrative decision resting on a system affects rights, and the affected person must be able to contest it. There is also continuity: what one administration decides has to remain auditable under the next.

Capabilities we apply

Inventory of systems in use and risk classification
Ownership assigned by decision, not by department
Traceability that survives a change of administration

Context challenges

Data spread across departments with legacy systems and no single owner.
The need to account to oversight bodies and multilateral funders.
Continuity of programmes beyond a single administration.

Relevant applications

Data governance and inventory of AI systems in use.
Analytics applied to resource allocation and control.
Operating models and knowledge transfer to internal teams.

Basis for this experience: Track record at the City of Buenos Aires digital transformation secretariat and in public-sector consulting programmes funded by the World Bank and the IDB in Peru, Colombia and Bolivia.

See the 4-week assessment

Health

Why governance matters here

The data is sensitive by definition, and partnerships put different protection frameworks side by side. Without common rules, the weakest link sets the real level of protection for everyone.

Capabilities we apply

Protection frameworks for inter-institutional agreements
Impact assessment on systems handling sensitive data
Internal audit cadence and escalation routes

Context challenges

Handling sensitive personal data in clinical and administrative processes.
Partnerships between institutions with different data protection frameworks.
Traceability of decisions supported by automated systems.

Relevant applications

Data protection frameworks and risk registers for agreements between institutions.
Risk classification and impact assessment of systems handling sensitive data.
Escalation paths and internal audit cadence.

Basis for this experience: Led a data protection and governance framework for a strategic partnership in the health sector, with risk registers and audit cadence aligned to ISO 31000.

See the 4-week assessment

Water and sanitation

Why governance matters here

The funder requires verifiable reporting and utilities have uneven capabilities. A model that works for the large operator does not hold for the small one, and integration depends on both measuring the same thing.

Capabilities we apply

Ordering operational data across entities
Viability and risk matrices for integration decisions
Verifiable reporting to funding bodies

Context challenges

Utilities with uneven capabilities and a need for territorial integration.
Tariff and viability models that must hold up before the funder.
Operational information scattered across entities and jurisdictions.

Relevant applications

Viability and risk assessment matrices for integration decisions.
Organising operational data and associated mapping.
Verifiable reporting for funding bodies.

Basis for this experience: Directed territorial integration strategies for water utilities in Peru, within a World Bank funded programme.

See the 4-week assessment

Transport and infrastructure

Why governance matters here

Operations do not stop. A system deciding on maintenance or resource allocation acts on infrastructure in service, and the room to correct mid-course is whatever operations allow.

Capabilities we apply

Risk classification by operational criticality
Controls compatible with continuous operation
Knowledge transfer to the teams that operate

Context challenges

Continuous operation with high exposure to the user experience.
Contract and procurement portfolios that require control and traceability.
Investment decisions that depend on reliable operational data.

Relevant applications

Data and technology projects in transport operations.
Internal control systems and traceability of procurement and contracts.
Process optimisation with distributed teams.

Basis for this experience: Track record at the City of Buenos Aires subway operator, in a World Bank funded process optimisation programme in Bolivia, and in the corporate planning of an international sporting event under its organising committee's supervision.

See the 4-week assessment

See the four solutions

How to read this experience

Working in a sector and having delivered work in it are not the same thing, and this page does not blur them. For the four we publish in depth, each states the basis for its experience: the professional track record of its members at previous employers and programmes, which are not contracts of the firm and do not imply a current commercial relationship with those organisations. We do not publish client names: the reference is the sector and the type of work. For the rest we bring together specialists from the sector, without thereby presenting work that does not exist.

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